Last updated 11 August 2026.
If something is not right, we want to sort it out. Here is exactly how it works, in plain terms.
The same terms apply wherever we ship: Ireland, Great Britain, Europe, Australia, New Zealand and everywhere else. Fourteen days, unused, packaging intact.
You have 14 days from the day your order arrives to return it. The socks must be unworn and unused, with the packaging intact. Email us first and we will tell you where to send them.
Socks are a hygiene product. Once the packaging has been opened we cannot resell them, so we are not able to accept them back unless they are faulty. This is the sealed-goods exception that applies to items sold for health and hygiene reasons. It is why we ask you to check the colour and size before you open the pack.
If you are shopping from Ireland or the European Union, you also have a statutory right to cancel within 14 days of receiving your order, without giving a reason. Tell us within those 14 days and return the goods within 14 days of telling us. We will refund the price of the goods and the standard delivery charge you originally paid, within 14 days of the goods reaching us.
If you are shopping from Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.
Nothing on this page takes away the rights you have where you live. If our policy and your statutory rights ever disagree, your statutory rights win.
We are happy to exchange within the same 14 days, on the same terms as a return: the socks must be unused, the packaging intact, and not damaged after they reached you.
Email us first, tell us which colourway you would like instead, and we will confirm it is in stock before you post anything. You cover the postage to send the original pair back to us, and we post the replacement out to you.
If the colourway you want has sold out by the time your parcel reaches us, we will offer you another or refund you in full, whichever you prefer.
Email hello@daisyco.co within 30 days with a photo. If the item is faulty, damaged in transit, or not what you ordered, we will replace it or refund you in full, including the postage both ways. You do not pay anything to put our mistake right.
We refund to the original payment method, in the currency you were charged, within 14 days of the goods reaching us. Your bank usually takes a few more days to show it. We will email you when we send it.
Please contact us by email at hello@daisyco.co and a real person will answer.